Getting started is easy! Simply complete our New Client Form here:

New Client & Pet Registration Form

Once we receive your form, we'll contact you to schedule a complimentary meet-and-greet. This visit gives us the opportunity to get to know you and your pet, discuss your pet's routine, personality, and care needs, answer any questions you may have, and ensure we're the perfect fit for your family.

At Gentle Touch Pet Services, we believe that building trust before services begin helps create a safe, comfortable, and positive experience for both you and your pet.

At Gentle Touch Pet Services, our mission is to provide exceptional, compassionate care in the place where pets feel safest and most comfortable—their own home. We believe every pet deserves to be treated like family, and we are passionate about delivering the highest quality care with kindness, patience, and respect.

Beyond caring for pets, we are committed to educating and empowering pet owners. We believe that informed owners make the best advocates for their pets, which is why we strive to provide valuable guidance, resources, and education to support lifelong health and happiness. Our goal is to build trusting relationships with both pets and their families, ensuring every visit is filled with gentle care, compassion, and peace of mind.

We're always happy to hear from you! You can reach us anytime through our contact page or by email. If you prefer, you're also welcome to call or text us at (864) 485-8445. We'll get back to you as soon as possible and look forward to helping you and your pets!

Payment is due after services have been rendered. We accept payment through our business Venmo account or by cash.

For pet sitting services, a $20 non-refundable deposit is required to reserve your dates. This deposit will be applied toward your total balance. If a pet sitting reservation is canceled less than 48 hours before the scheduled start of service, the deposit will be forfeited.

For all other services, no deposit is required, and appointments may be canceled at any time. While there is no cancellation fee, we appreciate at least 24 hours' notice whenever possible so we can adjust our schedule. We understand that unexpected situations arise, and we always strive to be flexible when life happens.

To ensure the safety of your pets, our team, and the community, all pets must be current on their rabies vaccination, as required by South Carolina law. Proof of a current rabies vaccination may be requested before services begin. If a pet is not up to date on its rabies vaccine, we will be unable to provide services.

For the safety of everyone involved, we also follow all applicable local leash laws. Pets must remain securely leashed during walks and while in our care when outside, unless they are in a safely enclosed, fenced area or another secure environment.

If a pet bites or scratches a person in a way that requires reporting under state or local regulations, we are legally required to report the incident to the appropriate public health authorities.

Thank you for your understanding and for helping us maintain a safe environment for your pets, our staff, and the community.